Frequently Asked Questions
Everything you need to know about shopping with Numero Group.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unopened packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
What should I do if my item arrives damaged?
Please contact our customer support team immediately at [email protected] with your order number and photos of the damage so we can arrange a replacement.